AODA Customer Feedback

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Procedure: 

International Franchise Inc. takes the position that the customer service and information offered by our company will be provided in a manner that respects the dignity and independence of persons with disabilities. International Franchise Inc. has a process designed to facilitate the collection and response to all customer feedback, including feedback related to the provisions of goods and service to customers with disabilities.  

Scope: 

This procedure applies to all International Franchise Inc. employees as well as any individuals or third party companies who are dealing with the public, or other third parties on behalf of International Franchise Inc. 

Feedback Methods: 

The following methods are available to provide feedback to International Franchise Inc. on the provisions of foods and services to customers with disabilities: 

  1. Email – aoda@ifranchiseinc.com 
  2. Telephone – (905) 479-8762 (Hours: Monday to Friday 9:00am to 5:00pm EST, voicemail available at all other times) 
  3. Fax – (905) 479-5235 
  4. In person at individual locations 
  5. Mail to Head Office – 210 Shields Court, Markham, ON L3R 8V2 

International Franchise Inc. values the feedback it receives from customers, and all feedback will receive a response as quickly as possible, in the method requested by the customer.  

International Franchise Inc. will not disclose personal information of customers other than that which is required to address feedback and inquiries.